Refund Policy

Effective Date: 14th July 2025 Last Updated: 14th July 2025

1. Refund Eligibility

Refunds may be approved for:

• Service cancellation within 7 days of initial subscription
• Prolonged service downtime exceeding 48 hours
• Billing errors or duplicate charges
• Technical issues preventing access to core AI agent functionality

2. Non-Refundable Items

No refunds will be provided for:

• Voluntary cancellation after the 30-day trial period
• User dissatisfaction with AI agent performance within normal parameters
• Third-party integration failures beyond our control
• Account suspension due to Terms of Service violations

3. Refund Process

To request a refund:

1. Submit a request within 30 days of the billing date
2. Contact our support team at [info@purpleberryai.com]
3. Provide your account details, transaction ID, and reason for refund
4. Include any supporting documentation

4. Processing Timeline

• Request Review: 3-5 business days
• Decision Communication: 7-10 business days
• Refund Credited in : 15 business days (if approved)

5. Refund Method

Approved refunds will be credited to:

• Original payment method used for the transaction
• Bank account (if original method is unavailable)
• Service credits (at our discretion)

6. Contact Information

For refund requests or questions:

• Email: [info@purpleberryai.com]

Address: HNo 7 Ward 2 Raisinghnagar Rajasthan

Phone: 8529338011

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This refund policy is subject to our Terms of Service and applicable laws. Purpleberry Technologies LLP reserves the right to modify this policy with appropriate notice.